COVID-19

Operations – Lacy West Supplies Ltd.

The health and well-being of our employees and customers is very important to us. Since the outbreak of the pandemic, we have taken measures – such as closing our showroom to in-person shopping, having employees work from home when possible, employees working on weekends and staggered shifts. We moved employee workstations for physical distancing and implemented physical barriers along our showcases, workstations, and point-of-sale terminals.

We are now open to in-person shopping under strict guidelines, and here is how we are doing our best to keep everyone safe:

In-store, in-person shopping:

·         Limited in-store shopping hours, until further notice: Monday to Friday 8:30 am to 4:30 pm

·         Limit of 2 customers in the store at one time

·         Please wear a mask – if you forget to bring one, we will have masks available

·         Curbside pick up hours: Monday to Friday 8:30am to 4:30pm

We encourage our customers to order online (lacywest.com or lacytools.ca), via email (web@lacywest.com) or by phone (800-667-4118) rather than coming into our showroom. Upon receiving your order, we will let you know when it is available for pickup. For pick up orders, please ring the bell at the front door, and one of our employees will bring your order to you without you needing to enter the store. As always, we are happy to ship your order out to you via Canada Post parcel service (Expedited or XpressPost), local courier or freight company.

Safety Protocols:

·         If you have had symptoms of COVID-19 or have been outside the province or country within the past 14 days, you must not enter our showroom or offices. 

·         No more than 2 customers at a time will be permitted in the Vancouver store. When capacity is reached, we ask that one person wait at the front door, and additional customers please line up outside, maintaining a physical distance of at least 2 meters apart from each other.

·         Always wear a mask during your visit to our showroom.

·         Please use the hand sanitizer set out in the entrance to the store upon entry. Feel free to use the hand sanitizer set out at the checkout counter and around the showroom.

·         Please use the back door to exit the store after your visit. This helps maintain physical distance from others who might be waiting at the front door.

·         Within the store, please maintain physical distance of at least 2 meters from other customers and employees.