Shipping & Returns
Shipping costs are added to all orders. We will select the most appropriate shipping service at the time the order is placed. An order confirmation will be sent via e-mail for your approval. In the future, shipping totals will be calculated on the website.
We accept returns on merchandise that is unused, undamaged and it its original packaging. Any goods that are used, damaged or not in the original packaging (ie. goods that cannot be honestly sold as new) are considered to be used.
Returns must be authorized by Lacy West prior to return.
Returns must be packed in a sturdy carton or box.
Returns made without authorization or not sufficiently packaged may be refused.
Returns must include a copy of the invoice and a note of explanation.
All shipping costs for returns are the customer's responsibility.
Returns made within fourteen (14) days will be refunded (excluding shipping charges).
Returns made within thirty (30) days will be credited toward future purchases.
Lacy West warranties tools and equipment for a period of one year unless otherwise noted.
Lacy West's return policy will not be longer than the manufacturer's warranty period if it is less than a year.
Some products are warrantied by the manufacturer for longer than one year.
You will be responsible for all shipping costs associated with a warranty repair or replacement.